Buying a car should feel exciting and straightforward, but with so many choices and factors to consider, it can sometimes be overwhelming. Most customers seek a clear, simple path to finding a car that meets their needs and fits their budget.
Team Velocity, a leader in automotive technology, has reimagined the car-buying experience by putting the customer first. Through the Apollo® Customer Experience Platform (CXP), Team Velocity uses AI to simplify each step of the process, from exploring options to securing financing, creating a fully personalized journey for every buyer.
Here’s how Apollo® is setting a new standard, using AI to deliver a seamless, customer-centered car-buying experience from start to finish.
Finding the Right Fit for Your Budget
With car prices steadily rising, finding an affordable vehicle can feel overwhelming. Team Velocity’s Apollo® platform takes the guesswork out of this process by using AI-driven tools to analyze a customer’s financial profile, trade-in vehicle data, and preferences to recommend vehicles that align with their budget. This approach considers each buyer’s unique situation, including trade-in value, equity, and pre-qualification status, to ensure they receive realistic options without the hassle of sorting through out-of-range listings.
For instance, a buyer has $12,000 in equity and a trade-in valued at $18,000. Apollo® can leverage this information to generate specific car recommendations and financing options that reflect an ideal monthly payment tailored to that customer’s budget. This AI tool narrows down options to align with each buyer’s financial picture to help them focus on cars that match their budget and lifestyle.
Transparent Pricing and Real-Time Deals
One of the biggest stressors in car shopping is the worry about unexpected fees and unclear costs. Apollo® eliminates these concerns by providing full transparency, displaying itemized costs upfront—including taxes, fees, and any available promotions. Buyers know exactly what they’re paying before they even arrive at the dealership, which helps them avoid sticker shock and build confidence in their purchase and with the dealership.
Apollo® also highlights real-time deals tailored to each customer’s browsing history and preferences, ensuring that the most relevant offers are displayed. For dealerships, this level of transparency translates into more effective sales, as customers are more likely to act on clear, upfront pricing that aligns with their expectations.
The Benefits of an Integrated Experience for Buyers and Dealerships
Apollo®’s integrated approach connects every aspect of the car-buying journey, creating a seamless experience for customers. With consistent offers and payment options visible across both online and in-person interactions, buyers can expect a connected experience, whether browsing, financing, or servicing their vehicle. Apollo® extends beyond the initial purchase, sending personalized reminders about service needs and upgrade options tailored to each customer’s vehicle and preferences.
Apollo®’s integrated platform gives dealerships a full view of each customer’s journey, from initial browsing and purchase to after-sales interactions. This visibility enables sales teams to prioritize leads effectively, predict which customers are most likely to buy and cultivate long-term relationships. Offering tailored deals and timely service reminders helps dealerships enhance customer loyalty and maximize lifetime value.
Elevating Confidence in Car Buying
Apollo® redefines car buying with a customer-first approach, turning what is often a stressful, uncertain process into a transparent and empowering experience. Through advanced AI and data integration, Team Velocity’s platform gives buyers clarity and confidence, whether they’re selecting a vehicle, securing financing, or planning for future service needs. With Apollo®, customers drive away in cars they genuinely love, backed by a financial plan that fits—creating trust and loyalty that extend far beyond the initial purchase.
Published by: Khy Talara
